We're here to help! Before contacting us, please use the search function in this documentation – many answers can be found right here, allowing you to get started with solutions immediately.
How to Reach Us
Email & Ticket System (Recommended)
For the best processing and complete documentation, we recommend contacting us via email:
Your email automatically creates a support ticket that we can process in a structured manner. This ensures nothing gets lost and you can track the status of your request at any time.
Did you purchase your system through a retailer?
Your retailer is your first point of contact for support requests. If you purchased directly from bessa, please contact us directly.
Phone & Voice Message
Phone Availability:
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Monday to Thursday: 9:00 AM – 5:00 PM
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Friday: 9:00 AM – 2:00 PM
Outside business hours, on weekends, and Austrian public holidays, you can leave a voice message. This automatically creates a support ticket, which we will process promptly based on urgency.
Important: Please always leave your contact details for a callback so we can reach you as quickly as possible.
What We Need for a Quick Solution
The more complete your information, the faster we can help. Please provide as much as possible:
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Customer name (as in our system or on the order)
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Location (if you have multiple locations)
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Cash register/Terminal (name, manufacturer, software version)
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Environment (hardware used, operating system, version)
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Support log (if available, please upload)
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Your request (detailed description or steps to reproduce the problem)
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Steps already taken (What have you already tried?)
Tip: Missing information delays processing, as we need to request it separately. Complete details save time!
Types of Support Requests
Through our ticket system, you can submit various requests, including:
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Technical problems and troubleshooting
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Configuration changes
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Contract adjustments
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Questions about data evaluation and reporting
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General usage questions
First Aid: Use the Search!
Many common questions are already answered in this documentation. Use the search function at the top of the page – you can often find the solution yourself in seconds.
We look forward to helping you!