If your customer cancels their bessa contract, forward the cancellation to bessa support by email. bessa Manager has no separate function for this.
Send the cancellation
Write to support@bessa.app. Your email automatically creates a support ticket. Please include:
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Customer name, as on the order
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Customer number — the internal or external customer number from the credentials email
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Location, if the customer has several locations
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Affected Sales Points — all or only some
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Requested cancellation date
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Contact person for follow-up questions
Contract term on cancellation
When a contract is cancelled, bessa converts it to the next shorter commitment, as long as that is still possible. The shorter commitment's higher monthly price applies.
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Example (annual contract starting in January) |
Result |
|---|---|
|
Cancelled in May |
The contract is converted to 6 months, at the monthly price of the 6-month commitment. |
|
Cancelled in August |
No shortening any more: the 6 months have already passed, and converting would cost the customer more. The annual contract runs until its regular end. |
Before the contract ends
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Decommission Sales Points: your customer deregisters every Sales Point that will no longer be used with the tax authorities themselves — bessa does not do this. The steps are in the Help for Austria and Germany.
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Retention: after the contract ends, bessa Manager shows the account as deactivated and the data stays available read-only. Agree with your customer how they will meet their statutory retention obligations.
In the Help under Cancel your account, your customer learns that they cancel with you if they purchased through a reseller.