Change Account

As a reseller, you switch between your customers' accounts in bessa Manager without signing out and in again. This lets you set up a newly ordered account or help a customer directly in their account.

Which accounts you see

The list shows every account your access is linked to. Accounts you ordered via Create a new account are linked to your reseller access automatically. If an account is missing from the list, contact bessa support.

Change the account

1. In bessa Manager, click the account icon at the top right and select Change account.

2. In the Search account field, search for the account name or the external customer number.

3. Select the account in the list and click Save.

bessa Manager loads the selected account and opens the first page you have access to there. The account icon shows the name of the active account and its external customer number.

Changing the account vs. selecting company and location

Change account switches between the accounts of different customers. Within one account, you select the company and location at the top left via Select company and location — that is not an account change.

New owner: new account instead of a change

If a new legal owner takes over a business, create a new account for them. Errors in the Sales Point registration or a change of company name, on the other hand, are solved with a re-fiscalisation in the existing account. Which path applies when is described in Re-fiscalisation or new account?.

Common errors