Where you cancel your bessa account depends on how you purchased bessa.
Purchased through a reseller
Cancel with your reseller. They forward the cancellation to bessa and take care of the next steps.
Purchased directly from bessa
Write to support@bessa.app. Your email automatically creates a support ticket. Please include:
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Customer name, as on the order
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Customer number
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Location, if you have several locations
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Affected Sales Points — all or only some
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Requested cancellation date
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Contact person for follow-up questions
Contract term on cancellation
When you cancel, your contract is converted to the next shorter commitment, as long as that is still possible — at that commitment's higher monthly price. For example, if you cancel an annual contract that started in January in May, it ends as a 6-month contract. If you cancel only in August, the 6 months have already passed and the annual contract runs until its regular end.
Before the contract ends
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Decommission your Sales Points: deregister every Sales Point you will no longer use with the tax authorities. The steps for your country are under Fiscalisation.
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Keep your records: after the contract ends, bessa Manager shows your account as deactivated and your data stays available read-only. Check with your tax advisor how to meet your statutory retention obligations.