Tips

Tips (gratuities) are voluntary additional payments that customers give to your staff for good service. In bessa Kassa, you can flexibly record tips and manage them separately from revenue.

Setting Tips in the POS System

There are several ways to record tips during the payment process:

Before Completing the Payment

1. Open the cart with the items to be paid

2. Tap the 3-dot menu in the top right corner

3. Select "Set tip"

4. Enter the desired tip amount

For Split Payments

When using split payments (when a customer pays with multiple payment methods), you have two additional options:

• Long tap on payment method: Press and hold one of the already set payment methods to add a tip

• For overpayment by card: If the customer pays more with a card than the outstanding amount, you can record the difference as a tip

At the Card Terminal

If your card terminal supports the tip request feature and you have activated this function, the customer can enter the tip directly at the terminal.

Practical Examples

Example 1: Cash Tips

A guest orders at the restaurant and the bill amounts to €45.00. The guest wants to pay as follows:

• €30.00 cash

• €15.00 by card

• €5.00 tip (cash)

How to record the payment:

1. Open the cart with the bill of €45.00

2. Add the first payment method: €30.00 Cash

3. Add the second payment method: €15.00 Card

4. Press and hold the payment method "Cash"

5. Enter €5.00 as a tip

Result on the receipt:

• Bill amount: €45.00

• Cash payment: €30.00 + €5.00 tip

• Card payment: €15.00

• Total: €50.00

In the user report:

• Cash revenue: €30.00

• Card revenue: €15.00

• Total tips: €5.00

• Cashless tips (card): €0.00

• Cash revenue minus tips: €30.00

At cash closure:

• The cash book shows a target balance of €30.00 (cash revenue)

• The cash drawer actually contains €35.00 (€30.00 cash revenue + €5.00 tip)

• You hand over €30.00 as cash revenue

• The €5.00 tip remains in the register for payout to staff

If you pay out the tip:

You pay the employee the €5.00 tip directly from the physical cash drawer. You do not need to make a cash book entry, as cash tips are generally not recorded in the cash book. After payout, €30.00 remains in the cash drawer, which matches the target balance in the cash book.

Example 2: Cashless Tips (Card)

A guest orders at the restaurant and the bill amounts to €45.00. The guest pays everything by card and enters €5.00 tip at the card terminal.

Result:

• Bill amount: €45.00

• Card payment: €45.00 + €5.00 tip

• €50.00 is debited from the customer's account

In the user report:

• Cash revenue: €0.00

• Card revenue: €45.00

• Total tips: €5.00

• Cashless tips (card): €5.00

• Cash revenue minus tips: -€5.00

If you pay out the tip:

You pay the employee the €5.00 card tip from the cash register. For this, you must record a manual withdrawal of €5.00 in the Cash Journal with the reason "Tip payout". Only then will the cash balance in the register match the actual cash balance.

The value "Cash revenue minus tips: -€5.00" shows you that you must withdraw €5.00 from the cash register to pay out the card tip.

Tips on the Receipt

Tips are shown separately on the receipt next to the respective payment method. This makes it transparently visible to the customer which amount was recorded as a tip.

Tips Evaluation

Important: Tips Are Not Revenue

Tips do not count as revenue and are never included in revenue calculations. In all reports, tips are displayed separately by payment method.

Cash Tips

• Tips paid by "Cash" are not recorded in the Cash Journal

• They remain physically in the cash register and must be considered during accounting

Card Tips

• Tips paid by "Card" are deducted from the customer's account and credited to your account as part of the payment transaction

• They are processed through the card terminal like regular card revenue

User Report

The user report lists tips specifically for payout to staff:

• Total Tips: The sum of all tips (cash and cashless)

• Cashless Tips: Tips from card payments

• Cash Revenue Minus Tips: The cash amount that must be handed over during cash point closing (cash revenue minus card tips)

Paying Out Tips

The handling of tip payouts to your staff is left to your discretion.

Important When Paying Out from the Cash Register

Only for cashless tips (card payments):

If you pay out tips from card payments from the cash register, you must record one (or more) manual withdrawals in the amount of the paid card tips in the Cash Journal before cash closure. Only then will the cash balance in the register match the actual cash balance.

For cash tips:

Cash tips are already physically in the cash drawer and can be paid out directly, without making a cash book entry.

Tax Treatment

See Also

• Configure Card Terminal for Sales Point

• Payment Terminals

• Cash Book

• Cash Point Closing