Tips (gratuities) are voluntary additional payments that customers give to your staff for good service. In bessa Kassa, you can flexibly record tips and manage them separately from revenue.
Setting Tips in the POS System
There are several ways to record tips during the payment process:
Before Completing the Payment
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Open the cart with the items to be paid
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Tap the 3-dot menu in the top right corner
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Select "Set tip"
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Enter the desired tip amount
For Split Payments
When using split payments (when a customer pays with multiple payment methods), you have two additional options:
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Long tap on payment method: Press and hold one of the already set payment methods to add a tip
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For overpayment by card: If the customer pays more with a card than the outstanding amount, you can record the difference as a tip
At the Card Terminal
If your card terminal supports the tip request feature and you have activated this function, the customer can enter the tip directly at the terminal.
Note: Please check with your terminal provider whether your card terminal supports the tip request feature. You can find the configuration for this function under Configure Card Terminal for Sales Point.
Tips on the Receipt
Tips are shown separately on the receipt next to the respective payment method. This makes it transparently visible to the customer which amount was recorded as a tip.
Tips Evaluation
Important: Tips Are Not Revenue
Tips do not count as revenue and are never included in revenue calculations. In all reports, tips are displayed separately by payment method.
Cash Tips
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Tips paid by "Cash" are not recorded in the Cash Book
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They remain physically in the cash register and must be considered during accounting
Card Tips
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Tips paid by "Card" are deducted from the customer's account and credited to your account as part of the payment transaction
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They are processed through the card terminal like regular card revenue
User Report
The user report lists tips specifically for payout to staff:
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Total Tips: The sum of all tips (cash and cashless)
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Cashless Tips: Tips from card payments
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Cash Revenue Minus Tips: The cash amount that must be handed over during cash closure (cash revenue minus card tips)
Paying Out Tips
The handling of tip payouts to your staff is left to your discretion.
Important When Paying Out from the Cash Register
If you pay out tips from the cash register, you must record one (or more) manual withdrawals in the amount of the paid tips in the Cash Book before cash closure. Only then will the cash balance in the register match the actual cash balance.
Attention: Don't forget to record tip withdrawals in the cash book to ensure your cash accounting is correct!
Tax Treatment
Tax Advice Required: The tax and social security treatment of tips can be complex. Please clarify the correct handling with your tax advisor.