Voucher FAQ

Frequently asked questions (FAQ)

General

Do I need to enable vouchers in Manager?

Yes. In Settings, the Enable vouchers option must be turned on so that customers can purchase vouchers in the web shop and in the app. You can still manually create vouchers through Manager without this setting.

What is the difference between a voucher card and a discount card?

A voucher card is a classic gift voucher with a monetary value. The customer pays for the voucher and can redeem it at your venue. When invoice generation is enabled, an invoice is automatically created.

A discount card is a discount card that is settled internally. It has no payment process and therefore no invoice generation. Discount cards can have an expiration date.

Can I change the voucher code afterwards?

No. The voucher code is generated at creation and cannot be changed afterwards. However, you can enter a custom code under Voucher ID / NFC card ID during creation (minimum 10 characters).

Templates

Do I need a template?

No. Without a custom template, the default bessa design is used. However, if you want to design your vouchers with your own branding, we recommend creating at least one template.

What does "primary template" mean?

The primary template is the default template that is automatically used for new vouchers. Only one template can be primary at a time.

Can I change the order of templates?

Yes. Switch to the list view (sortable) and drag the rows via drag & drop to the desired position. The order determines the sequence in which customers see the templates in the web shop.

Code format

How long should my voucher code be?

We recommend at least 14 characters to ensure codes cannot be guessed. The maximum total length (including prefix and dashes) is 32 characters.

Do dashes in the code work with my POS system?

That depends on your barcode scanner. Not all scanners correctly recognise dashes. Please test this in advance. If your scanner has problems, set the dash interval to 0.

What does the prefix mean?

The prefix is an optional abbreviation (max. 3 characters) that is prepended to every generated code, e.g. GUT. This way you can immediately identify voucher codes as such.

Invoices

Can I disable invoice generation again?

No. Once invoice generation has been activated, it cannot be disabled again. Plan this decision carefully.

Can I change the invoice number format afterwards?

Only as long as no invoice has been created yet. Once the first invoice has been generated, the settings (prefix, digit count, starting value) are locked.

What happens with invoices during CSV import?

When invoice generation is enabled, an invoice is automatically created for each imported code. Exception: if a Receipt ID or Register ID is provided, no invoice is generated, since the voucher was already billed through the POS system.

Why can't I download an invoice for older vouchers?

Vouchers created before November 2025 do not have an associated invoice in the system. For these vouchers, a corresponding message is displayed when attempting to download.

What is the difference between "company data" and "venue data" on the invoice?

• Company data: your company information appears on the invoice. Invoice numbers are assigned sequentially across all venues.

• Venue data: the information of the respective venue appears on the invoice. Each venue has its own invoice number sequence.

Import

What file format do I need for the import?

A CSV file with semicolon (;) as the delimiter. The file must be UTF-8 encoded. Decimal numbers must be written with a period (e.g. 10.00).

What happens if I import a code that already exists?

The imported amount is added to the existing voucher. No new voucher is created.

Can I freely choose the date format for import?

No. The date format must always be YYYY-MM-DDThh:mm:ss, e.g. 2025-11-28T07:55:02.

Where can I find a template for the CSV file?

On the import page you will find two examples (simple and complete) that you can directly copy or download as a CSV file.

Creating vouchers

What delivery methods are available?

Do I always need to enter a voucher code?

No. If you leave the Voucher ID / NFC card ID field empty, a code is automatically generated. Only if you want to use an existing code (e.g. from an NFC card), enter it (minimum 10 characters).

Why doesn't the "Invoice data" section appear?

The "Invoice data (optional)" section only appears when:

1. Invoice generation is enabled in the settings.

2. A voucher card is selected as the type.

There is no invoice generation for discount cards.