Managing vouchers
Overview
Under "Vouchers" you will find a list of all sold and created vouchers. Here you can view the status, search for vouchers, and perform actions such as booking or cancelling.
The voucher list
Columns
|
Column |
Description |
|---|---|
|
Modified |
Date of last change (default sorting) |
|
Created |
Creation date of the voucher |
|
User |
Customer name (email in tooltip) |
|
Card |
Name of the associated voucher or discount card |
|
Collected |
Current balance / value of the voucher |
|
External ID |
The voucher code |
|
Redeemed |
Checkmark icon when fully redeemed |
|
Status |
Current order status |
Already redeemed vouchers are visually distinguished in the list.
Sorting
Click on a column header to sort the list by that column. Clicking again reverses the sort direction.
Filtering and searching
Card filter
Using the Card dropdown, you can restrict the list to a specific voucher card or discount card. Select "No filter" to show all cards.
Status filter
Using the Card status filter, you can specifically filter by redemption status:
|
Filter |
Description |
|---|---|
|
No filter |
Show all vouchers |
|
Redeemed |
Only fully redeemed vouchers |
|
Active |
Only active (not yet redeemed) vouchers |
Search field
In the search field, you can search by email address, name, or external ID (voucher code).
Export
Click Export to download the current selection as a file.
Note: the export only works when a card filter is active. So first select a card before exporting.
Voucher detail view
Click on the info icon in the last column to open the detail view of a voucher.
Header area
In the upper area you can see:
-
Card name and the card type (e.g. "Voucher card")
-
Voucher code (for voucher cards) or External ID (for other card types)
-
Current balance — the current value of the voucher
-
Valid until — the expiration date (if applicable)
-
Status — whether the voucher has been redeemed
Actions
|
Button |
Description |
|---|---|
|
Back |
Back to the voucher list |
|
Book / Cancel |
Book a value or cancel an existing booking (only for active vouchers) |
|
Download invoice |
Downloads the associated invoice as a PDF (only for voucher cards with invoice generation enabled) |
|
Download confirmation |
Downloads a confirmation as a PDF (when invoice generation is not active) |
|
Download voucher |
Downloads the voucher itself as a PDF |
|
Download discount card |
Downloads the discount card as a PDF (for discount cards) |
Note: for vouchers created before November 2025, an invoice may not be available. In this case, a corresponding message will appear.
Transaction history
Below the actions you can see the transaction history of the voucher with all bookings:
|
Column |
Description |
|---|---|
|
Created |
Date of the transaction |
|
Venue |
At which venue the transaction took place |
|
User |
Who performed the transaction |
|
Value |
Amount of the transaction |
|
Type |
Type of transaction |
Click the info icon of a transaction to view payment details (payment method, amount, origin, status, and buyer/recipient data).
Book or cancel a value
-
Click Book / Cancel in the detail view.
-
A dialog opens where you can enter the desired amount.
-
Confirm the booking.
Note: the button shows "Book" if no booking exists yet, and "Book / Cancel" if bookings already exist.