Order Monitors are virtual profiles that let you configure the appearance and assignment of order steps and article groups on a monitor. A monitor profile determines which orders and articles are displayed on a specific screen – so each station in your business sees exactly the information relevant to them.
Info: To use order monitors, you need the "Order Monitor" module. For more information on using the monitors at the POS, see Order Monitor.
Use Cases
The flexible configuration of monitor profiles allows you to set up a wide variety of stations in your business:
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Kitchen Monitor – Displays all food orders for the kitchen (e.g. main courses, side dishes).
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Station Monitors – For specialized kitchen stations such as salads, soups, burgers, pizzas, or grill. Each station only sees the article groups relevant to them.
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Beverage Monitor / Bar Monitor – Displays only drink orders at the bar.
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Serving Monitor – Shows at the kitchen pass which orders are ready and where they need to go.
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Clearing Monitor – Shows which tables are overdue for clearing.
Monitor List Overview
The overview displays all created order monitor profiles as a list. The following columns are available:
|
Column |
Description |
|---|---|
|
Name |
Name of the monitor profile |
|
Order Steps |
The order steps assigned to the monitor |
|
Article Groups |
The article groups assigned to the monitor |
|
Delete |
Delete monitor profile (trash icon) |
|
Edit |
Edit monitor profile (pencil icon) |
Configuring a Monitor Profile
When creating or editing a monitor profile, three tabs are available: Monitor, Order Steps, and Article Groups.
Monitor
In the "Monitor" tab, you configure the general settings of the monitor profile:
|
Setting |
Description |
|---|---|
|
Name |
Name of the monitor profile (e.g. "Kitchen", "Bar", "Serving Station") |
|
Show Orders |
Enable this option to display individual orders as tickets in the grid. |
|
Show Article Overview |
Enable this option to show a column with a summary of all currently active articles on the monitor. This displays e.g. "28 Schnitzels", so the kitchen knows how many portions should currently be in preparation. |
|
Rows / Columns |
Sets the grid size. The optimal setting depends on the monitor size and the average length of orders. It is best to test the settings directly on the monitor. |
|
Time until Priority |
Time in seconds after which an order is highlighted in yellow (priority). |
|
Time until Rush |
Time in seconds after which an order is highlighted in red (rush/delay). |
|
Print Group |
Select the print group on which the ticket is printed when the order is marked as "Done". |
Tip: Start with a medium grid setting (e.g. 3 × 3) and adjust the rows and columns until the display on your monitor is optimal.
Order Steps
In the "Order Steps" tab, you assign the desired order steps to the monitor. This determines which steps are visible on the monitor.
Important: The progression from step to step always occurs sequentially based on all configured steps – not just those assigned to the monitor. If an order or article moves to an unassigned step, the order disappears from the screen.
For more information on order steps and their configuration, see the section Configuring Order Steps.
Article Groups
In the "Article Groups" tab, you assign the article groups that should be displayed on the monitor. Additionally, you can define the background color and text color for each article group for visual distinction. This allows you, for example, to color-code starters, main courses, and desserts.
Configuring Order Steps
Order steps define the individual phases that an order or article goes through – from receipt to completion. You can access the order step configuration via the gear icon.
Each order step has a number that determines its position in the sequence. There are three fixed steps that cannot be deleted:
|
Step |
Number |
Description |
|---|---|---|
|
New |
0 |
Order has just been placed |
|
Done |
-1 |
Order is completed |
|
Cancelled |
-2 |
Order has been cancelled |
Between these fixed steps, you can create any number of custom steps. An order or article progresses through all steps sequentially. Advancing to the next step is done directly on the monitor by tapping the ticket or article.
Example of order steps in a kitchen: New (0) → In Preparation (1) → On the Grill (2) → Plating (3) → Done (-1)
Related Articles
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Order Monitor – Using and operating the monitors at the POS
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Article Groups – Managing article groups
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Location Management – Overview of all location settings
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Printing Groups – Configuring printing groups