Hilfe - Produkte & Funktionen
German English
Hilfe - Produkte & Funktionen
German English
Breadcrumbs

Void an Invoice

A fiscalised invoice can be voided at any time. The void produces its own fiscally signed void receipt and is thus part of the gap-free receipt chain — the original is not "deleted" but remains traceable and is marked as voided.

You void the whole invoice or only individual items. Depending on what should happen after the void, four variants are available.

Void variants

  • Cancel Voids the selected items and prints the void receipt. Nothing further happens — the operation is complete.

  • Restore Same as Cancel, but the selected items are also restored in the cart or on the original table. Useful when an invoice was closed by mistake or when the guest wants to add more articles. You can then edit the order and close it out again.

  • Credit Only appears if the Voucher Management module is licensed. The amount of the selected items is credited as voucher balance — see Vouchers on the Sales Point.

  • Change payment method Voids the selected items and immediately takes payment for them again with a different payment method — for invoices closed with the wrong payment method. See Change the Payment Method of an Invoice.

Void an invoice from the current day

  1. Open Menu → Invoices.

  2. Tap the invoice you want to void.

  3. Tap Cancel. The void screen lists all items of the invoice, initially all selected for the void.

  4. Adjust the selection if needed — see Select items.

  5. Tap Confirm and choose one of the variants Cancel, Restore, Credit, or Change payment method.

Abort leaves the void screen without creating a receipt.

The invoice then appears in the invoice list as Voided, and the void receipt is listed as its own entry directly below.

Select items

Each line on the void screen shows the quantity that stays on the invoice on the left and the quantity to be voided on the right.

  • Tap the right half of a line to void one more unit, and the left half to void one unit less.

  • Long-press a line to choose Select all or Reset for that item.

  • In the options menu in the title bar, Select all selects every item and Reset clears the whole selection.

As long as no item is selected, Confirm stays inactive.

An invoice that has already been voided — even partially — cannot be voided again. If you want to void further items after a partial void, select all affected items in the first void.

Book a void on the original waiter

A void is normally attributed to the user signed in on the Sales Point. If a waiter is not allowed to void, another user voids for them — and without further action the amount would be deducted from that user instead of from the waiter who took the money.

If a different user took payment for the invoice than the one currently signed in, the void screen shows the switch Book cancellation on ‹name›. When it is on, the void is attributed to the waiter who took payment for the invoice. Their statement in the Users report then still matches the cash in their wallet.

The switch applies to all variants. The void receipt and the refund in the cash journal go to the original waiter in each case. Whatever is newly created stays with the signed-in user:

  • Restore: The restored items and the table belong to the signed-in user; whoever takes payment for them again gets the new revenue.

  • Credit: The new voucher is created by the signed-in user.

  • Change payment method: Here the new invoice, and with it the revenue, also goes to the original waiter — they keep their revenue and only the payment method is corrected. If the Sales Point no longer knows the waiter, the void and the new invoice stay with the signed-in user.

The Sales Point remembers the position of the switch per device. This way you decide once whether voids on this device are booked on the original waiter by default.

If the waiter has since been deleted, the switch shows ‹name› (deleted) or Deleted user and still works. The switch needs no permission of its own; the permission of the chosen variant applies.

On a Sub-Terminal, the switch only appears once the Main Sales Point runs Sales Point version 6.2.0 or later.

Void older invoices

For invoices from previous days the procedure is identical — only the way you select the invoice differs:

  1. Open Menu → Invoices.

  2. Tap the magnifier icon in the top right.

  3. Enter the invoice number or choose the desired day.

Once the invoice is displayed, the same void variants are available.

Voids are fiscally relevant postings and are recorded alongside the other receipts in the fiscal receipt chain. Void receipts must be retained in the same way as regular invoices.