Void an Invoice

A fiscalised invoice can be voided at any time. The void produces its own fiscally signed void receipt and is thus part of the gap-free receipt chain — the original is not "deleted" but remains traceable and is marked as voided.

Depending on what should happen after the void, three variants are available.

Void variants

• Void Voids the entire invoice and prints the void receipt. Nothing further happens — the operation is complete.

• Restore Same as Void, but the original order is also restored in the cart or on the original table. Useful when an invoice was closed by mistake or when the guest wants to add more articles. You can then edit the order and close it out again.

• Credit voucher Only appears if the Voucher Management module is licensed. You can select the articles to credit individually; the corresponding amount is credited as voucher balance — see Vouchers on the Sales Point.

Void an invoice from the current day

1. Open Menu → Invoices.

2. Tap the invoice you want to void.

3. Tap Void / Cancel order in the bottom left.

VOID                                 PRINT
CANCEL ORDER                  ADDITIONAL RECEIPT

1. Choose one of the variants Void, Restore, or Credit voucher.

The invoice then appears in the invoice list as Voided, and the void receipt is listed as its own entry directly below.

Void older invoices

For invoices from previous days the procedure is identical — only the way you select the invoice differs:

1. Open Menu → Invoices.

2. Tap the magnifier icon in the top right.

3. Enter the invoice number or choose the desired day.

≡   Invoices                                   🔍

Once the invoice is displayed, the same void variants are available.

Related topics

• Print an invoice copy

• Process a Return — return workflows without an original receipt and refunds issued as a voucher

• Customer tabs — voiding individual articles inside an open tab

• Sales Point closing