Users

Centrally manage all users in your bessa Kassa account through the Manager. Here you can edit user data, manage PIN codes and key assignments, and configure user roles and cash register access.

Overview

User management gives you an overview of all users in your account. You can:

• View all active and inactive users

• Edit user data (first name, last name, PIN, key)

• Assign user roles

• Set cash register access for individual users

Important: Creating and deleting users can only be performed by bessa Support. To add new users or delete existing accounts, please contact our support.

Access User Overview

1. Navigate to Master Data

2. Select Manage Users

The overview displays the following information:

Edit User

Change User Data

1. Click the pencil icon next to the desired user

2. The edit dialog opens with two tabs: User and Cash Registers

Tab "User" - Edit Master Data

In the "User" tab, you can edit the following information:

Email Address

• Unique across the entire bessa Kassa system

• Can only be changed by bessa Support

• Used for identification and login

First Name and Last Name

• Freely editable

• Displayed in reports and logs

PIN Code

• 4-digit code for quick user switching at the cash register

• Should be unique (not verified by the system)

• Enables quick login without full credentials

• Note: If multiple users have the same PIN code, the first user found will be logged in

Key (Digital Key)

• For magnetic lock or similar hardware

• Should be unique (not verified by the system)

• Used for quick user switching at the cash register

• Tip: Place the cursor in the key field and connect the key to the computer – the field will be automatically filled

User Roles

• Define permissions for the user

• With multiple roles, permissions are combined

• Important: In case of conflicts, a restriction is stronger than a permission

• More information: Manage User Roles and Permissions

Tab "Cash Registers" - Manage Cash Register Access

In the "Cash Registers" tab, you assign which cash registers and secondary terminals the user is allowed to log in to.

• Activate the checkboxes for the desired cash registers

• The user can only log in to assigned cash registers

• More information: Manage Sales Point Users

Common Problems and Solutions

Problem: Multiple Users Have the Same PIN Code

Solution: The system automatically logs in the first user with this PIN code. To avoid confusion:

1. Check all PIN codes for uniqueness

2. Assign each user an individual PIN code

3. Document PIN codes for your employees

Problem: Key Not Recognized

Solution Steps:

1. Unplug and replug device: Remove the lock and reconnect it

2. Check keyboard mode: The lock must be in keyboard mode (see device manual)

3. Check cursor position: Ensure the cursor is active in the key field

4. Check uniqueness: Verify if the key is already assigned to another user

5. Test lock: Test the lock on another computer or USB port

Problem: User Cannot Log In

Check the following points:

1. PIN code correct: Is the PIN code entered correctly?

2. Key assignment: Is the correct key assigned and working?

3. User active: Is the user marked as active (✓) in the overview?

4. Cash register access: Does the user have access to the respective cash register in the "Cash Registers" tab?

5. User roles: Does the user have the necessary permissions assigned?

If the problem persists, please contact our support (link to be prepared).

Create New Users or Delete Users

Creating new users and deleting existing users can only be performed by bessa Support.

How to request a new user:

1. Contact our support (link to be prepared)

2. Provide the following information:

   • Email address of the new user

   • First and last name

   • Desired user roles

   • Cash register access (optional)

Support will create the user for you, and you can then assign PIN code and key yourself.

Related Topics

• Manage User Roles and Permissions

• Manage Sales Point Users

• Contact Support