Remote Sales Point Control

Overview

Remote control enables you to centrally manage and control your sales point systems directly from the bessa Kassa Manager. You can view detailed device information, perform maintenance tasks, and provide support logs for error analysis – without direct access to the physical device.

Sales Point Details

In the upper section of the control page, you'll find comprehensive information about the status and hardware of your sales point:

Device Information

• Version: Shows the currently installed version of the bessa Kassa app

• Device: Hardware information about the sales point system in use

• Last Online: Time of the last connection to the server

• Operating System: Installed operating system and version

• Status: Current activation status of the sales point (Active, Active until, Inactive)

For detailed information about the different sales point status types, see the article Sales Points.

Remote Control Functions

Synchronize Changed Data

Uploads only the data that has changed since the last synchronization between the sales point and server. This is the standard option for regular data synchronization.

When to use:

• For normal, regular synchronization

• For minor data updates

Synchronize All Data

During this synchronization, all local changes are first backed up and uploaded to the server. Then all local data is deleted and completely reloaded from the server.

When to use:

• When there are data discrepancies between server and sales point

• For problems with secondary terminals (only perform on the affected secondary terminal)

• Upon instruction from bessa Support

Upload Support Log

Requests the sales point to create, compress, and upload current log files to the server. After approximately 1-2 minutes, the log files will be available for download in the "Log Files" section.

Alternative: The function can also be executed directly on the sales point via Settings > Upload Support Log.

Restart Application

Restarts the bessa Kassa app. Unsynchronized data is automatically backed up before the restart.

Log Out

Performs a regular device logout. All unsynchronized data is automatically uploaded to the server beforehand.

After logout, the sales point license is available again for a new login.

Hardware ID

The Hardware ID is the unique serial number of the logged-in sales point system.

Automatic Login for MDM Devices

For MDM-managed devices (Sunmi, iMin, Orderman), you can manually enter the Hardware ID. The device will then log in automatically when the app starts – manual entry of username and password is no longer necessary.

Requirements for automatic login:

1. MDM-capable device (Sunmi, iMin, Orderman)

2. Hardware ID manually entered

3. Default user configured under Sales Points > Users

For more information on user configuration, see the article Manage Sales Point Users.

Disconnect Hardware

When to use:

• Device is defective and regular logout is no longer possible

• Device has been stolen

• Only as an absolute last resort!

Recommendation: Whenever possible, always use the "Log Out" function to avoid data loss.

Protocol Details

Sets the level of detail for log files. The new setting only takes effect after the change – existing logs remain unchanged.

Available Log Levels

• DEBUG: Very detailed logging for comprehensive troubleshooting. Recommended for complex problems or upon instruction from Support.

• INFO: Standard logging with all important events

• WARNING: Logs only warnings and errors. Sufficient to detect structural problems such as network issues.

• ERROR: Logs only error messages

Recommendation:

• Normal use: WARNING

• Troubleshooting: DEBUG (activate temporarily)

Log Files

This section provides the most recently available log files for download. Log files are automatically deleted after a certain period.

Creating Log Files

1. Click "Upload Support Log" (see Remote Control Functions)

2. Wait 1-2 minutes for the sales point to package, compress, and upload the logs

3. The log file appears in the list and can be downloaded

Note: You can also create support logs directly on the sales point via Settings > Upload Support Log.

Troubleshooting

Sales Point Shows as Offline

Possible Causes and Solutions:

1. Check status menu on the sales point

   • Open the status menu directly on the sales point system

   • Check the connection status

2. Check internet connection

   • Verify that the device is connected to the internet

   • Test the network connection (WiFi/LAN)

3. Check license status

   • Verify that the sales point license is active

   • See also: Sales Points (status description)

4. Check Hardware ID

   • Ensure the Hardware ID is entered correctly

   • For MDM devices: Verify automatic login

Log Upload Fails

Possible Causes:

• No active internet connection on the sales point

• Sales point is offline

• Insufficient storage space on the device

Solution:

1. Check internet connection on the sales point

2. Check storage space on the device

3. For persistent problems: Contact bessa Support

Contact Support

For technical problems or questions, the bessa Support team is happy to help.

Related Articles

• Sales Points – Overview and management of your sales point systems

• Configure Sales Point Users – Set up and manage users