When the Sales Point runs in self-service mode, your guests serve themselves — nobody is standing next to them. If a receipt comes to a payout, the Sales Point hands money back without anyone watching. So that this cannot happen unnoticed and without an upper bound, a payout in kiosk mode needs explicit clearance as of version 6.1.0 — optionally with a maximum amount per receipt. Without clearance, a Sales Point in kiosk mode pays nothing out.
This page covers the Sales Point in kiosk mode only. When the Sales Point is staffed, payouts remain possible as before; there your staff are accountable for them. See Cash Journal.
When a payout arises at all
A payout arises whenever a receipt's total is negative. In kiosk mode this usually comes about in two ways:
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A deposit return placed on the order screen as an article with a negative price.
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A return, where an article is booked with a negative quantity or a negative price.
If your kiosk screen carries no such articles, the topic does not concern you: a receipt that takes money in behaves exactly as before.
A guest can tap the same negative item as often as they like. That is precisely why the limit sits on the receipt total rather than on the individual article — only there does it hold up against repetition.
The three states of the clearance
|
State |
Setting on the Sales Point |
What the Sales Point does in kiosk mode |
|---|---|---|
|
No clearance |
Switch off |
Every payout is refused. This is the delivered state |
|
Clearance without a maximum amount |
Switch on, amount field empty |
Payouts of any size are possible |
|
Clearance up to a maximum amount |
Switch on, amount entered |
Payouts up to that amount per receipt are possible; above it the Sales Point refuses |
A missing maximum amount is not a default, it is a decision. Whoever sets the clearance without a maximum allows a payout of unlimited size at an unattended device. Set a maximum amount as soon as you can name a sensible one — the value of the largest realistic deposit return, for instance.
Setting the clearance
The clearance belongs to the Sales Point, not to the device and not to the business as a whole:
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If you run several Sales Points, you decide for each one separately. A Sales Point in the farm shop may pay out while the one in the dining room may not.
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If several devices hang off the same Sales Point, the same clearance applies to all of them.
You set it in bessa Manager on the Sales Point in question:
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Open Location Management → Sales Points and edit the Sales Point you want, see Sales Points.
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Turn on the Allow payouts at the kiosk switch.
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Optionally enter a maximum amount per receipt — gross, tax included. The field can only be edited while the switch is on.
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Save.
An empty amount field means "unlimited", not "zero". If you want no payouts at all, turn the switch off rather than entering a 0.
A Sales Point carries no kiosk marker, so both settings are visible on every Sales Point. They only take effect while the Sales Point runs in kiosk mode; at a staffed Sales Point they change nothing.
Check the setting on the device afterwards: book a deposit-return article in kiosk mode and tap Pay. Either the payment starts — then the clearance is in effect — or you read in plain words what applies.
What happens when it is not permitted
The check runs at payment, not while items are added. The basket may therefore go negative; only settling it fails. The guest reads one of two messages:
|
Situation |
Message on the device |
|---|---|
|
No clearance for this Sales Point |
A payout is not possible at this kiosk. Please contact our staff. |
|
Receipt above the maximum amount |
This kiosk pays out at most € 20.00. Please contact our staff. |
In both cases:
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No payment terminal starts. The refusal comes before the guest presents their card.
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Nothing is booked and no receipt is created.
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The basket is kept. The guest can remove items and try again, or turn to your staff.
Once the Sales Point is staffed again, the very same transaction can be settled as usual.
Which amount is checked
The receipt total is what runs against the maximum amount — exactly the amount shown on the Pay button:
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gross, after discount and rounding,
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tip included,
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not the sum of the negative items on their own.
The maximum amount itself is permitted: with a maximum of € 20.00 a receipt of −€ 20.00 goes through, one of −€ 20.01 does not.
The amount checked is the one that would actually be booked, not an earlier interim figure. If the guest changes the basket again, the limit is applied to the new amount.
What stays unchanged
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Receipts that take money in. Positive totals are untouched by the check.
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Receipts of € 0.00, tip-only receipts among them, go through as before.
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The staffed Sales Point. Nothing changes there.
After the update to 6.1.0 a Sales Point in kiosk mode initially stops paying out. If yours has been settling negative receipts in kiosk mode so far, it will only do so again once the clearance is set. This is intended — plan the clearance before the update if you offer deposit returns in self-service mode.
Frequently asked questions
Can the Sales Point pay out cash in kiosk mode? No. Even with clearance, no machine dispenses cash in kiosk mode. A payout runs back onto the guest's card via the payment terminal.
Does the maximum amount apply per day or per receipt? Per receipt. How often a guest settles such a receipt is not limited by the setting — a tightly chosen maximum is therefore more effective than a generous one.
Why is the negative item not refused as soon as it is tapped? Because with a maximum amount a negative receipt can be legitimate. A block while items are added would have to know the same limit and recalculate on every change. One check in one place is more dependable than two.
Does this apply to the bessa Gastro Kiosk as well? No. This clearance concerns the Sales Point running in its own kiosk mode. For the difference between the two, see Term: Self-Service Mode.
We do not want payouts in kiosk mode at all. Then there is nothing to do. Without clearance the Sales Point refuses every payout in kiosk mode — the switch is off as delivered.
Troubleshooting
The Sales Point refuses although the clearance was set. Check that the clearance sits on the same Sales Point the device is signed in to. Check as well whether the receipt is above the maximum amount — the message tells the two cases apart in plain words.
The message names a different maximum than expected. The device displays the value that is actually stored. Check the maximum amount per receipt in bessa Manager on this Sales Point.
The switch is there but the Sales Point is not run as a kiosk at all. That is normal: the setting is visible on every Sales Point because a Sales Point carries no kiosk marker. As long as the Sales Point is staffed, it has no effect.
The receipt is below the maximum and is still refused. Count the tip in — it is part of the total that is checked.
The payment starts but fails at the terminal. Then the clearance is fine and the problem lies with the terminal: not every payment terminal can book an amount back onto a card. See Payment Terminals.
Related topics
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Sales Points — editing the Sales Point in bessa Manager
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Term: Self-Service Mode — how it differs from the bessa Gastro Kiosk
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Cash Journal — payments in and out at a staffed Sales Point
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SoftPOS in Kiosk Mode
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Payment Terminals
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Support