Void
A Void (DE: Storno) is the formal reversal of a line item, an entire Bon (Order), or an Invoice that has already been booked on the Sales Point. Voids are recorded and signed as separate fiscal entries — invoices cannot be deleted after the fact; instead a counter-receipt is issued that offsets the original invoice. bessa distinguishes between a line-item void (single position) and a full void (the entire Bon/Order or the entire Invoice).
Also known as
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Storno — canonical term in bessa product interfaces.
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Reversal — descriptive English.
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Refund — when money has already been collected and is returned to the guest (cash or via card terminal).
Distinction
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Void (this page) — the fiscal counter-booking to a prior line item, Bon/Order, or Invoice; generates its own counter-receipt once an invoice has been issued.
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Refund — the money returned to the guest after voiding an already-paid invoice (cash or via the card terminal).