Return
A Return (DE: Warenrückgabe) is the business operation in which a customer brings purchased articles back to you — either for a refund of the purchase price or in exchange for a Voucher. In bessa a return is implemented in two ways depending on the situation: as a Void of the original invoice (when the receipt is available) or as a new sale posted with negative quantity (when no original receipt is available).
Also known as
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Refund — when the focus is on the money flowing back to the customer.
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Product return — neutral commerce term.
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Exchange — when the customer takes a different article in the same operation.
Distinction
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Return (this page) — the business operation from the customer's and cashier's perspective: an article comes back, an amount is paid out or converted into a voucher.
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Void — the fiscal counter-booking against an already-issued invoice; the fiscal mechanism in bessa that implements a return when the original receipt is present.
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A return without a receipt is not handled as a void in bessa — it is posted as a new sale with negative quantity. Accountably it is a separate sale, not a void of the original invoice.