Users

Manage all users of your bessa Kassa account centrally via Manager. Here you can edit user data, manage PIN codes and key assignments, and configure user roles and Sales Point access.

Overview

User Management gives you all users of your account at a glance. You can:

• View all active and inactive users

• Edit user data (first name, last name, PIN, key)

• Assign user roles

• Set Sales Point access for individual users

Important: Creating and deleting users can only be carried out by bessa Support. For new users or to delete existing accounts, please contact our support team.

Open the User Overview

1. Navigate to Master Data

2. Select Manage users

The overview shows the following information:

Edit a User

Change User Data

1. Click the pencil icon for the desired user

2. The edit dialog opens with two tabs: User and Sales Points

"User" Tab – Edit Master Data

In the "User" tab you can edit the following information:

Email Address

• Unique in the entire bessa Kassa system

• Can only be changed by bessa Support

• Used for identification and login

First Name and Last Name

• Freely editable

• Shown in reports and logs

PIN Code

• 4-digit code for quick user switching at the Sales Point

• Should be unique (this is not enforced by the system)

• Allows quick login without full credentials

• Note: If multiple users have the same PIN code, the first user found is used

Key (Digital Key)

• For magnetic locks or similar hardware

• Should be unique (this is not enforced by the system)

• Used for quick user switching at the Sales Point

• Tip: Place the cursor in the Key field and plug the key into the computer – the field is filled in automatically

User Roles

• Set permissions for the user

• For multiple roles, the rights are merged

• Important: In case of conflicts, a denial is stronger than a permission

• More information: Manage User Roles and Permissions

"Sales Points" Tab – Manage Sales Point Access

In the "Sales Points" tab you assign which Sales Points and Sub-Terminals the user is allowed to log in to.

• Activate the checkboxes for the desired Sales Points

• The user can only log in at assigned Sales Points

• More information: Manage Sales Point Users

[Screenshot: "Sales Points" tab with the Sales Point list and checkboxes]

Common Issues and Solutions

Issue: Multiple users have the same PIN code

Solution: The system automatically logs in the first user with this PIN code. To avoid confusion:

1. Check that all PIN codes are unique

2. Assign a unique PIN code to each user

3. Document the PIN codes for your employees

Issue: Key is not recognised

Steps to resolve:

1. Re-plug the device: Remove the lock and plug it in again

2. Check keyboard mode: The lock must be in keyboard mode (see device manual)

3. Check cursor position: Make sure the cursor is active in the Key field

4. Check uniqueness: Verify whether the key is already assigned to another user

5. Test the lock: Test the lock on another computer or USB port

Issue: User cannot log in

Check the following points:

1. PIN code correct: Is the PIN code entered correctly?

2. Key assignment: Is the right key assigned and working?

3. User active: Is the user marked as active (✓) in the overview?

4. Sales Point access: Does the user have access to the relevant Sales Point in the "Sales Points" tab?

5. User roles: Does the user have the necessary permissions assigned?

If the issue persists, contact our support team.

Create New Users or Delete Users

The creation of new users and the deletion of existing users can only be carried out by bessa Support.

How to request a new user:

1. Contact our support team

2. Provide the following information: email address of the new user, first and last name, desired user roles, Sales Point access (optional)

Support will create the user for you, and you can then assign the PIN code and key yourself.

Related Topics

• Manage User Roles and Permissions

• Manage Sales Point Users

• Contact Support